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This course discussed the process of continuous improvement or also sometimes called continual improvement. This is the ongoing improvement of products, services or processes through incremental and breakthrough improvements. Students and participants shall learn the fundamentals of solving problems and finding opportunities for improvement through the process of applied strategic management approach.

Continuous improvement is an ongoing effort to improve products, services or processes. These efforts seek incremental improvement over time or breakthrough improvement all at once. Among the most widely used tools for continuous improvement is a four-step quality model—the plan-do-check-act (PDCA) cycle, also known as Deming Cycle or Shewhart Cycle:

  • Plan: Identify an opportunity and plan for change.
  • Do: Implement the change on a small scale.
  • Check: Use data to analyze the results of the change and determine whether it made a difference.
  • Act: If the change was successful, implement it on a wider scale and continuously assess your results. If the change did not work, begin the cycle again.

Outcomes Based Learning:

Students and participants are expected to learn the following

  • The structured problem-solving process in driving performance improvement than nothing at all
  • To identify the problem and to truly understand the problem before solving it
  • To know the different tools and techniques used in addressing a problem
  • To ensure process improvement is effective, consistent, and efficient in helping individuals and groups make fact-based decisions that impact the outcome.
  • To learn the different statistical methods used in the problem-solving process
  • To provide a guidance on how to conduct the proper and effective brainstorming session

Who Should Take this Course:

Staffs, Supervisors, Managers, Engineers, Project Managers, Technical and Maintenance Personnel, Engineering Managers, Consultants.

Course Curriculum

Process Improvement
Process Objectives 00:00:00
Continuous Improvement Process Flow 00:00:00
7 Statistical Tools in Quality Management
Cause and Effect Diagrams (5 WHYS) 00:30:00
Flowcharts / Process Flow Diagrams 00:00:00
Pareto Charts 00:30:00
Run Charts 00:00:00
Histogram, Checksheet and Checklist 00:00:00
Scatter Diagrams 00:00:00
Control Charts 00:00:00
Affinity Diagram
Building Team Consensus
Case Study: Medical Transcription Six Sigma Case Study
  • FREE
  • 1 Days
  • 50 SEATS
  • Course Badge

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